Frequently Asked Questions and Trouble shooting

In most cases, troubles are caused by false-positive of anti-virus software. Some free anti-virus prevent the loading external file function of all Flash programs.
If you use it, please try running the game with your anti-virus temporarily turned off.

And further, there is a possibility that anti-virus deletes some files when zip archive of this game is downloaded or extracted. If you can not solve the problem, please try
re-download the item with your anti-virus turned off as well.

Please refer below in individual cases.

Q. I can't start the game. The executable file doesn't run on my computer.
Q. I can not download the full version product.
Q. I can't start the game. The program output an error code.
Q. There is no "startup.exe" in the extracted folder.
Q. There is no sound.
Q. The game runs and freezes on the "loading" screen.
Q. My Paypal account is not available on DLsite.com. "Paypal" button is grayed out or they tell me "If your cart contains an item intended for adults ---"
Q.Settings data is not saved.
Q. I tried to use the "user data" function and displayed "Sorry, can not access the server - ".
Q. I turned on "Load user data" function and some graphics were removed!".
Q. How can I upgrade this software?
Q. I can't use the "Device". There is no "Device button".
Q. I can't play the an*l. How can I do it?
Q. I can't spread her v***na. How can I do it?
Q. game motion is very slowly.
Q. I can see something white objects like a mist on the screen.
Q. Why censored !?
Q. Vulnerability of Flash is often concerned. Is this software safe?

If you have any other problems or questions, please
contact us.

Q. I can't start the game. The executable file doesn't run on my computer.
Q. I can not download the full version product.

This work is "copy controlled" item with the authentification(DRM) program. If you are using anti-virus software such as AVG, ANTIVIR, COMODO and Avast!, they may falsely recognize some characters in the downloaded file as a virus and thus prevents the normal browsing of the work. If this is the case, please try downloading or running the file with your anti-virus software temporarily turned off.

If you still failed to download the item, or have any startup problem - impossible running, black screen, output error code or others - ,please contact at DLsite.com support. (Please don't purchase twice.)
If this work doesn't absolutely work on your PC, DLsite.com refunds you. please contact at DLsite.com support.

Q. I can't start the game. The program output an error code.

If the program output some error code like [ErrorCode: ***####-##-###] ("*" is alphabet, "#" is number), it's output by authentification program of DLsite.com.
Please contact at DLsite.com support with your error code.

Q. There is no "startup.exe" in the extracted folder.

If you cannot find the file "startup.exe", there may be a few reasons for this:

  1. Your anti-virus has given you a false-positive and it has deleted the file. Try turning your anti-virus Software/System off before unpacking the game.

  2. Sometimes the Download may become corrupted due to connectivity issues. Before you attempt to re-download the file, please make sure to delete your browser's download cache and Temporary files.

  3. Sometimes files may become hidden. Please make sure your Windows settings allow you to see hidden files.

  4. Sometimes using the default Extraction Tool/System from Windows may not allow you to see all the files within the package, thus preventing you from extracting all the contents of the game. Please make sure to use a proper extraction Tool. example: WinZip, WinRar.

Q. There is no sound.

Open Settings panel and turn "Subtitles" and "Volume slider" ON.
Confirm volume slider level and mute function button on the bottom of Main panel.
Play the game touching her and confirm subtitles window is displayed or not on the top of the screen .
  • Subtitles window is displayed
    Sounds are output normally. please confirm sound settings of your PC. (sound device property, sound mixer setting and so on.)

  • Subtitles window is not displayed
    Sound file of the game is not loaded. In this case,
    your anti-virus software may falsely recognize some characters in the downloaded file as a virus and thus prevents the normal browsing of the work.. Please try running the game with your anti-virus software temporarily turned off, or allow access to the sound file "scs.swf" in the game folder from your anti-virus setting.
Q. The game runs and freezes on the "loading" screen.
  1. If you are using anti-virus software, they may falsely recognize some characters in the downloaded file as a virus and thus prevents the normal browsing of the work. If this is the case, please try running the file with your anti-virus software temporarily turned off, or allow the operation of the downloaded game files.("startup.exe","ffhc_rbt.exe" and "scs.swf")

  2. This problem may occur if the version number of the file is different between "ffhc_rbt.exe" and "scs.swf" files.
    Please read "upgrade information" and re-download the latest files and overwrite all the files.

Q. My Paypal account is not available on DLsite.com. "Paypal" button is grayed out or they tell me "If your cart contains an item intended for adults --- ".

Please contact DLsite.com support.
Q. Settings data is not saved.
  • Please confirm local storage settings in Flash player Settings Manager.
    - Open Windows control panel and choose "Flash player".
    - Choose "Storage" tab and click "Local Storage Settings by Site..." button.
    - Choose "local" from website list and set "Allow".

    Please see the page below about Flash Player Settings Manager.
    http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html

  • Please confirm your security tools settings.
    This software uses "shared object" (Flash cookie) to save settings data. If it doesn't work properly, some security tools like antivirus or firewall may prevent making or loading this data. If you use these tools, please confirm its settings.
    If you change security tools settings, search "#sawatex" folder from all HDD and allow this folder or "ksm_save01.sol" file in it.

    If you use Firefox add-on "Better Privacy", the settings file may be deleted. Add "ksm_save01.sol" to protection list in add-on settings after the game quits.

    The game itself works properly even if the settings data is not saved.
    (Trial version doesn't save the data.)

Q. I tried to use the "user data" function and displayed "Sorry, can not access the server - ".

On-line verification doesn't work now. Please upgrade to the latest version that doesn't need the verification.
Q. I turned on "Load user data" function and some graphics were removed!

This function requires the customized swf files in the same folder with the game files. Please read "help.html" in the game folder for more details.
Q. How can I upgrade this software?

Please read "upgrade information".
Q. I can't use the "Device". There is no "Device button".

Please turn on the menu "Enable using Device" in the settings panel.

Q. I can't play the an*l. How can I do it?

Please double-click the "Device" and you can see the "double-click icon " besides the Device, keep press 2nd click and drag it above.
If the double-click icon doesn't appear, please adjust the "Double-click interval" value in the settings panel.

Q. I can't spread her v***na. How can I do it?

Please keep press (or click lock) and rotate wheel.

Q. game motion is very slowly.

Game speed is much dependent on your PC's performance. If you can't be satisfied it, please try following below.

  • Adjust screen size - screen size is smaller, speed is higher. (Default size is 800x600 pixel)
  • Lower the image quality - Press "QUALITY" button, and you can change image quality from among 3 level.
  • Turn off the options in "Performance" division on the Settings panel - more turned off items, get better performance.
Q. I can see something white objects like a mist on the screen.

These are necessary objects for mouse operations, and should be originally invisible. But It becomes visible in the high color(16bit) mode or lower.
This is a specification of "Flash" and there is no inconvenience for playing. Please play in the true color(32bit)mode and these will be invisible.

Q. Why censored !?

We can't draw uncensored pictures according to Japanese law. We appreciate your understanding.
However you can load the pictures that you draw by using "user data" function. Please read the manual for more details.

Notice:
Please use pictures data privately.
This function is not available in Japan.
Q. Vulnerability of Flash is often concerned. Is this software safe?

There are no problems at all. These vulnerability becomes problem only when your blowser (installed old Flash plugin) access the websites or Flash content inserted malicious code, and this software is an independent application not using Flash plugin.

If you find the bugs or have any other problems, Please contact us from below contact list.



Contact

Contact list

If you have any problems or questions --
  • -- about any startup problems with the game, user authorization(DRM), purchase and download items and payments, please contact at DLsite.com support.


  • -- about the work "FFHC - Rebirth" itself (troubles and bug reports), please contact at us Sawatex from this page.


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